How to Get a Free Upgrade From T

1. Check your eligibility. As of the date of publication, if you're in a two-year contract, you qualify for a partial discount every 12 months. A full discount is available to you if it has been 22 months since your last upgrade. If you signed a one-year contract, you must wait 11 months before you're eligible for any upgrade discounts. Contact customer care by calling 1-877-453-1304 to verify your eligibility.
2. Shop around. T-Mobile offers different pricing online and in-store. If you find a phone you wish to upgrade to, check both places before buying. Third-party retailers also offer their own pricing and promotions, so checking these stores could save you as well. If you find an advertised price that beats T-Mobile's, be sure to get a copy of the ad as T-Mobile may be able to match that price.
3. Watch for promotions. Occasionally, T-Mobile and other authorized T-Mobile dealers offer free upgrades with waived activation fees. Promotions usually change monthly, and you can often find the best deals around the holidays or back-to-school months. If you don't need a new phone immediately, wait for a promotion that gives you the most bang for your buck.
4. Help out your sales representative. Most sales reps are paid on commission and have a monthly sales quota to meet. Offer to buy an accessory or add a new feature to your plan in exchange for a waived upgrade fee.
5. Call customer service. If you aren't able to negotiate with your sales rep or find a waived activation fee promotion, you may be able to have the $18 charge removed from your bill. Call customer service at 1-877-453-1304 and ask for a bill credit. It helps to call before your return period is up -- 20 to 30 days in most cases. A representative will often credit your account to prevent you from returning your phone.